Thursday, September 9, 2010

Introduction to Etsyquette 101

Etsyquette is little kindness and proper behavior on Etsy. It is Excellent Customer Service. Good Manners on Forums and Treasuries.

I will be Gleaning Forums and Twitter Posts to Find the very Best suggesions on Etsyquette And Bringing you a New Lesson Monthly. I will Start with Customer Service followed By Treasury Posts and then Forum Etsyquette. These are going to be focused on Seller Etsyquette, but may include buyer Etsyquette also.

Please convo any suggestions you have to or tweet or DM me at akacinders and let me know if you would prefer to be anonymous.

The following are some suggestions from your fellow Etsians.

CrabappleVintage: Contact your customers in some way after their order. It gives them confidence that their order didn't fall into a void and gives you an opportunity to have another positive interaction. I'll sometimes send a convo if I get an order on a Saturday and can't mail it til Monday or if I'm waiting for a pending payment. If I know I'm going to ship an item right away, then I'll simply leave feedback after shipping.

RoughMagicCreations: I find it off-putting when I convo a seller to say I've featured his or her item in a treasury, and the seller replies that, as a special "thank you," I can get a discount on a purchase from that shop.

GlassRiverJewelry: If someone makes a mistake when posting in the forum, many people feel the need to post in the thread pointing out the error that the original poster made. It would be nice if people would not continually point out the error and just let the admins do their job.

Peaseblossomstudio: How about derailing threads on purpose and constantly calling out FP makers. URRRRRGH! Those bug me more than anything!

arosha: 1. If you ask me a question, and I responded (I ALWAYS do, BTW) - then I expect some response back. Even "I read it, thank you" is sufficient. Sometimes buyers have very complex requests that require a lot of effort to answer - and then leave you with no response at all to your detailed answer.

2. Let me know if you blogged about me! I would love to leave a comment and spread the word - but I need to know it's happening.

3. Let the seller know you have some problem with your purchase before leaving a neutral or negative feedback! Most issues can be handled and solved by communicating.

Future Posts will include a wonderful interview with a seller who has taken their shop from ordinary to fantastic, with a lot of hard work,and how she accomplished it. And I will also have an insightful interview about SEO with tips on what it is and how to.


Rough Magic Creations said...

Cinders, this is a wonderful series you're doing here! And it gives us a great opportunity to learn what other Etsians are thinking, what to do, what NOT to do.

Thank you for including my "peeve" here. :)

xoxo Mollie

P.S. I'm a new follower - love your blog!

Pili said...

What a great idea for a series! I do look forward to reading all the installments to come and learn loads, as a buyer and maybe a future seller...

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